More and more organizations are beginning to recognize the benefits of Unified Communications (UC) and are seeing the clear returns on investment. UC is a group of technologies that encompass Voice, Video and Data that provides a consistent user interface and user experience across a variety of devices. UC takes the communication methods your business uses on a daily basis and combines them into a single delivery mechanism—this is what makes up a good UC platform. So, why is UC such a great tool for your business?
1. Employee Availability: With UC, you and your employees can integrate instant messaging into your phone network. You can see who is available to chat and see in real-time if someone is on a call or unavailable. If you are in a meeting, you can also automatically send all your calls to voicemail.
2. Unified Messaging: This allows you to see, in real-time on your mobile phone, all of your voicemail and fax messages without you having to be back at the office. You can also set it up to integrate your email contacts directly with your phone system which will save you time if you want to return that missed call with an email.
3. Work Anywhere: You can easily transfer your work calls to your mobile device, making it easy to stay on top of calls and emails wherever you are. You can make calls from your mobile device as if you are calling from your office extension phone, which helps to maintain your company's brand as all calls—no matter where they originate from—will display your company's caller ID information.
4. Video Collaboration: Using video conferencing through a UC system helps to save travel costs while still preserving face-to-face conversations. This is a great way to have effective meetings while saving both time and money. Employees can easily meet with other coworkers and customers through video calling to maintain that face-to-face interaction, complete with body language and facial expressions.
5. Third-Party Integration: UC helps your business improve its efficiency by allowing third-party business applications integration. These applications include customer relationship management (CRM) and enterprise resource planning (ERP). Though this feature can be complex to understand, it is one of the most powerful. When a customer calls your office extension, you will automatically see a CRM record appear on the screen and you are able to modify this file according to their needs.
These 5 benefits for your business are not an exhaustive list of all the benefits your company could reap from a UC implementation. Please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like more detailed information regarding the numerous benefits UC solutions could provide your business.
