Since COVID-19, workplaces have shut down and social distancing has become the norm. This has forced many people to rely on technology more than ever before. This includes people who looked at digital transformation as an option had to now prioritize it more than anything. So, let us take a look as to how this global pandemic has affected the digital world.
- Telecommunications – Ever since people have been forced to work from home, they have had to rely on communicating digitally. Professionals in teaching and mental health faced new challenges as their professions relied on face-to-face communication. With schools and colleges shut down, teachers had to find unique ways to complete their curriculum. This meant lectures took place on video calls with notes uploaded online for students to access. Even therapists started conducting their sessions from home via video calls to provide the best care they could. Even office workers had to find a way to hold meetings and seminars digitally so they could keep their doors open.
- Customer service – For organizations, it has become a need to up their online customer service. People have been looking for online alternatives for everything amidst this pandemic. From finding online tools to keep working from home to groceries being delivered is a reality now. For all these competing businesses, they need to focus more attention to the online customer to make their experience a smooth one. The businesses who fail to transform their presentation digitally may suffer and even run the risk of survival.
- Cybersecurity – With businesses pouring all their attention to online platforms, they are also responsible for keeping their information safe. With more people operating on the internet has given opportunities for hackers to cause mayhem. Businesses which are responsible for keeping their customers' information safe will need to take advanced measures for security. With more people then ever before on the internet puts their privacy at risk. Even small businesses should think about installing cybersecurity applications to stay secure. We needed this transformation more than ever and it took a global pandemic for us to get here.